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HARROW ROAD HEALTH CENTRE
Harrow Road Health Centre
2011 / 2012 Local Participation Report (Final Version)
This report covers in detail the progress made by the practice, in partnership with its Patient Reference Group (PRG), towards meeting its agreed priorities.
For 2011/12 the priorities agreed with the PRG were as follows:
- To continue to develop our appointment system to meet local needs and to improve general access
- To widen the availability of information about our appointment system
- To improve the awareness of services provided by our Reception Team and Practice Nurses
- To Improve access for vulnerable groups
As we look forward to building on the developments and progress achieved in 2011/12, I would like to take this opportunity to ask you all for your views on what should be included in the forthcoming 2012/13 Patient Survey. We need your guidance to ensure that we ask the right questions. I would like to know what you think should be our key priorities for this coming year, in particular when it comes to looking at the services we provide to you and others in the practice.
What do you think are the most important issues on which we should consult our patients in the patient survey?
After considering both local and national developments and priorities, alongside a review of practice complaints and incidents over the last year, the practice considers the following to be its main priorities:
- Ensuring goals set in 2011/12 are achieved
- Improve patient access to services and information
- Establish group health education sessions
- Improve Reception and Administration services and standards
- Involving patients in national developments including GP Commissioning and CQC (Care Quality Commission) registration
All patients are asked to consider the above and give their views on these proposed priorities as well as highlighting any other areas that you think we should be focusing on and that should form part of our next patient survey. If you would like a further information on any of the above please let me know. Comments can be sent using the "Contact Us" section of this website or made in person at the practice or in writing.
Once we have received patient comments, a revised list of priorities for the coming year and a first draft list of questions for the patient survey for will be made available (on the website, via email and also via the practice noticebaord) for patient input and further comment.
Thank you in advance for your support and assistance and I look forward to seeing you at the next open patient meeting which will take place in late May. The practice priorities and patient survey questions as agreed with the PRG / patients will be presented at this meeting for final endorsement. The details of this meeting will be made available / circulated in due course.
Please contact me if you have any questions or would like to discuss patient participation in more detail (use the contact us section on this website).
Dan Redsull Practice Manager, Feb 2012
2011 / 2012 Local Participation Report (Final Version) Attach:
Archive News:
October 2011
Please see below for more information on Patient Groups.
PATIENT REFERENCE GROUP
HELPING US IMPROVE OUR SERVICES
What is happening?
Harrow Road Health Centre is combining both its current Patient Groups into a new Patient Reference Group. This group will work with the doctors and staff when considering changes and improvements to the health centre and / or its operations. The aim is to ensure that patients are involved in decisions about the range and quality of services provided and commissioned by our practice
Communication will be by mainly by email in addition to 2 open patient meetings held in May and October each year.
Patient Participation
Why involve patients?
The practice needs to know what you think should be our key priorities when it comes to looking at the services we provide you and others registered with the practice.
A list of frequently asked questions is detailed below to provide further information and guidance.
To join our Patient Reference Group please complete the attached Contact Form and hand it in / post it to Reception.
If you have general suggestions you would like to raise, you can either complete a Comments & Suggestions form (available in our patient waiting area) and give this to Reception or ask one of our Reception Team to arrange an appointment to see me.
Dan Redsull,Manager, Harrow Road Health Centre
PATIENT REFERENCE GROUP
Common patient questions and answers
Q Why are you asking people for their contact details?
A We would like to be able to contact people occasionally to ask them questions about the surgery, how well we are doing and to identify areas for improvement.
Q Will my doctor see what I have to say?
A This information is purely to contact patients to ask them questions about the running of the surgery, how well we are doing and ensure changes that are being made are patient focused. If your doctor is responsible for making some of the changes in the surgery he/she might see general feedback from patients.
Q Will the questions you ask me be medical or personal?
A We will only ask general questions about the practice, such as short questionnaires. No confidential medical information will be asked about.
Q Who else will be able to access my contact details?
A Your contact details will be kept safely and securely and will only be used for this purpose and will not be shared with anyone else.
Q How often will you contact me?
A Not very often – we plan to contact patients by email only 3 – 4 times per year
Q What is a patient group/patient participation group?
A This is a group of volunteer patients who are involved in making sure the surgery provides the services its patients need.
Q Do I have to leave my contact details?
A No, but if you change your mind, please let us know.
Q What if I no longer wish to be on the contact list or I leave the surgery?
A We will ask you to let us know by email if you do not wish to receive further messages.
