Opening Hours

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Appointment Times for Doctors and Nurses

NEW APPOINTMENT SYSTEM (Introduced in early 2010)

What has happened?

Harrow Road Health Centre introduced “Talk to your GP”, a new appointment system in early 2010.

What kind of changes?

All patients who contact the practice either by telephone or in person wishing to speak to or see their GP will be asked to book a telephone call back with their doctor (with the exception of acute emergencies).

Your doctor will then call you back at an agreed time and discuss your issue with you, and either resolve the issue there and then or agree with you the best plan of action to meet your needs. Test results will also be dealt with by your usual Doctor and not the Practice Nurse. The test results line will no longer be in operation.

Why has this happened?

The “Talk to your GP” system works very well in surgeries that already use it. It will:

• Considerably improve access to your GP

• Ensure continuity of care with your GP

• Get more time with your GP when you need it

• Ensure that you see the most appropriate member of our team

• Make sure that you can access simply and easily the most appropriate service to meet your needs

• Reduce inconvenience and save time

What do I have to do?

Simple. If you wish to see or discuss an issue with your doctor, call and arrange a telephone call back slot. ''' What if I want to see the Nurse or another member of the team?'''

These appointments can be booked as normal. The “Talk to your GP” system only relates to appointments with the doctor

There are no appointments for Doctors or Nurses
on Thursday afternoons

Reception Hours

The practice is closed for lunch
between 1.00pm and 2.00 pm each day