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of the surgery
Your pharmacist/chemist
Your local NHS Walk-in Centre
Speaking to a doctor out of hours
NHS Direct
Minor Injuries Units
Accident & Emergency
Pharmacists can offer advice on common complaints such as coughs, colds, aches and pains and other health issues, such as healthy eating and giving up smoking. They can help you decide whether you need to see a doctor. Click here for a list of local pharmacies.
NHS Walk-in Centre: NHS Walk-in Centres offer fast and convenient access to healthcare advice and treatment for minor injuries and illnesses. They are open from early morning to late evening, seven days a week. They are run by experienced NHS nurses, and you don’t need to make an appointment. Click here to find your nearest Walk In Centre
NHS Direct A comprehensive website www.nhsdirect.nhs.uk and a 24 hour nurse-led telephone helpline providing confidential health care advice and informtion, as well as self-care options. The NHS Direct number is 0845 4647
If you need to speak to a doctor when we are closed, you can call our Out of Hours GP Co-op (The KCW Co-operative) which is responsible for out of hours cover at Weekends, Bank Holidays, week days between 6.30pm and 8am, and on Thursdays between 1pm and 6.30pm
The service allows you to speak to a doctor, who will probably not be one of the doctors from the practice.
The KCW Co-operative Telephone : 0208 969 7777
If you ring when the health centre is closed you will hear a recorded message giving you instructions of how to get medical advice, information and how to contact the Out of Hours service.
Minor Injuries Units are for patients with less serious injuries, such as sprains, cuts and grazes. The waiting times are usually much shorter than those in A&E, as staff must give priority to serious and life-threatening conditions. You do not need an appointment to visit a Minor Injuries Unit. Minor Injuries Units are led by highly qualified nurse practitioners with more experience and expertise than many doctors in this kind of treatment.
Click here to find details of the local Minor Injuries Unit
Minor Injuries Units can treat a wide variety of problems including:
- Cuts/grazes and lacerations
- Sprains and strains
- Broken bones (fractures)
- Bites and stings (including human/animal bites)
- Infected wounds
- Minor head injuries
- Minor eye infections, foreign bodies & scratches
Accident & Emergency - A&E It is often very obvious when emergency care is needed for serious injury or illness. You should get medical attention by either taking the patient to the nearest Accident & Emergency (A & E) department or by phoning 999 for an emergency ambulance.
An emergency is a critical or life threatening situation such as:
- Loss of consciousness
- Heavy blood loss
- Suspected broken bones
- Persistent chest pain
- Difficulty breathing
- Overdose, ingestion or poisoning
Remember to keep calm, do everything you can to help the person, but don't put yourself in danger and don't give the person anything to eat, drink or smoke unless advised to do so by qualified medical personnel..
