Please click on the heading you require for more information about our services.
Appointments
Feb 2010 - NEW APPOINTMENT SYSTEM'
What has happened?
In early 2010, Harrow Road Health Centre introduced its innovative “Talk to your GP” appointment system to improve access for patients.
What kind of changes does this mean?
All patients who contact the practice either by telephone or in person wishing to speak to or see their GP will be asked to book a telephone call back with their doctor (with the exception of acute emergencies).
Your doctor will then call you back at an agreed time and discuss your issue with you, and either resolve the issue there and then or agree with you the best plan of action to meet your needs. Test results will also be dealt with by your usual Doctor and not the Practice Nurse. The test results line will no longer be in operation.
Why has this happened?
The “Talk to your GP” system works very well in surgeries that already use it. It will:
• Considerably improve access to your GP
• Ensure continuity of care with your GP
• Get more time with your GP when you need it
• Ensure that you see the most appropriate member of our team
• Make sure that you can access simply and easily the most appropriate service to meet your needs
• Reduce inconvenience and save time
What do I have to do?
Simple. If you wish to see or discuss an issue with your doctor, call and arrange a telephone call back slot.
What if I want to see the Nurse or another member of the team?
These appointments can be booked as normal. The “Talk to your GP” system only relates to appointments with the doctor
Home Visits
If you are too ill to come to the Health Centre please phone to arrange for a home visit before 11.30am. If your request is urgent please tell the Receptionist when you phone and the doctor will be informed.
Repeat Prescriptions
Patients who are on regular, long-term medication may order a repeat prescription without seeing the doctor. There are several ways to obtain your prescription:-
1. Ordering the prescription
- By hand - Leave the request slip in the box at the reception counter or outside the building
- By post - Send your request slip by post
- By Fax - Please fax your request to (020) 72661253
- On line - You can now order your prescription online. Please Click here to order your prescriptions.
2. Collecting Your Prescription
- If you want us to post the prescription to you, please enclose a stamped self-addressed envelope
- You can collect your prescription from us whenever the reception is open
Please note that we do NOT accept prescription requests over the telephone.
Your prescriptions will take 2 working days to process. All repeat prescriptions are regularly reviewed so after a period of time the doctor may ask to see you
Telephone Advice
Your doctor will be happy to give you advice on the telephone when he or she is not consulting. The receptionist has been asked not to interrupt the doctor if he is with a patient. The receptionist may either ask you to ring after surgery or ask you to leave a message which the doctor will answer or reply to as soon as possible.
IF YOU HAVE TROUBLE BREATHING OR HAVE CHEST PAIN DIAL 999 TO CALL AN AMBULANCE AND GO TO HOSPITAL
Test results
Please call the Practice and leave a message for your GP to call you. Your doctor will then call you back at an agreed time and discuss your test results with you.
All test results will be dealt with by your usual Doctor and not the Practice Nurse. The test results line will no longer be in operation.
When we are closed
The NHS offers a wide variety of different services which mean you can obtain medical care 24 hours a day, 7 days a week. Please click here for an explanation of these services.
IF YOU HAVE TROUBLE BREATHING OR HAVE CHEST PAIN DIAL 999 TO CALL AN AMBULANCE AND GO TO HOSPITAL
Disabled Access
Our building offers full wheelchair access for patients and visitors and has both local and wide area hearing aid loops.
Access to Medical Records
You are entitled to see your medical records at the practice - please let us know, and we will arrange an appointment for you to see the records. You may have copies if you wish (for which a charge is made). Your medical records will be kept up to date and are strictly confidential. Please help us by informing us of any changes of circumstance. A solicitor may request the records on your behalf.
Complaints
If you wish to make a complaint or comment on any aspect of our services, please ask to speak to the Business Manager, either in person or over the telephone. If you prefer, you can make your complaint in writing; either fill in Complaints & Suggestions Form from our Patient Information Console in Reception or write directly to the Business Manager.
If you prefer to make comments by email, please click here to email the practice
Practice Area
Our practice Boundary has now been increased and includes all areas inside:
Harvist Road / Kilburn Park (N) Grove End Road / Edgware Road (E) Bayswater Road / Notting Hill (S) St Charles Hospital (W)
Now ALL areas within the Map shown are within the practice boundary. The area highlighted in red indicates our OLD practice boundary. Please click here to see a map of the practice catchment area.
New Registrations
Please fill in the Patient Registration form or your medical card and hand it to one of our Reception Team along with a completed new patient questionnaire.
When you register, you will be booked to see the Practice Nurse for a routine health check. This enables us to record important information about your health and provide you information about protecting your health.
New patients will be given full information about the services we offer. Anyone wishing to apply for registration must live within the practice catchment area, and be eligible for NHS treatment.
Please note that you can now complete the Patient Registration Form on line. For more information please check on How to Register on the main menu.
Change of Address
Please remember to tell us if you change your address or telephone number.
Patient Charter
The doctors and staff are committed to providing a high quality medical service to our patients, and to treat all patients and visitors with respect and courtesy. We will endeavour to provide you with or direct you to such diagnostic, therapeutic and preventative services as will ensure the best outcome for your problems within the constraints of what is possible, reasonable and practicable.
We ask that patients and their families treat us with respect and courtesy -the health centre has a policy of removing any patient from our list who is verbally or physically abusive towards staff or other patients.
Choice of clinician
Patients are registered with a named doctor at the practice, but you are free to see whichever doctor or nurse you wish. We will always try to allocate to your chosen clinician, but you may have to see another doctor or nurse when no appointments are available
Freedom of Information
The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made. From January 1st 2005 it obliges General Practices to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to that information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.
Primary Care Trusts
Our practice is a part of the Westminster Primary Care Trust. For more information about the trust, please visit their website www.westminster-pct.nhs.uk
Non-NHS Fees
We make a charge for certain services at the practice, such as private medical examinations and reports for solicitors. Please click Charges and Fees.pdf to see the full list of the services and charges.
